Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”) and Fareboos Technology Ltd (“Fareboos”, “we”, “us”), incorporated in Nigeria (RC: 1234567), governing your access to and use of the Fareboos logistics management platform (“Service”).

2. Account Registration

To use Fareboos you must create an account. You agree to:

• Provide accurate and complete registration information.
• Maintain the security of your password and accept responsibility for all activity that occurs under your account.
• Promptly notify us of any unauthorised use of your account at security@fareboos.com.
• Not share account credentials with people outside your authorised team.

3. Subscription Plans and Payment

Fareboos offers subscription plans as described on our pricing page. By subscribing:

• You authorise us to charge your payment method on a monthly or annual basis at the plan rate in effect at the time of renewal.
• All fees are exclusive of applicable taxes (VAT, WHT) which may be added based on your jurisdiction.
• Subscription fees are non-refundable except where required by applicable law or as explicitly stated in our refund policy.
• We reserve the right to change pricing with 30 days' written notice. Your continued use after the price change takes effect constitutes acceptance.
• Free trial periods are limited to one per company. Any manipulation to obtain multiple trials constitutes a breach of these Terms.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations in your jurisdiction.
• Upload or transmit any viruses, malware, or other harmful code.
• Attempt to gain unauthorised access to any part of the Service or its related systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Resell or sublicense the Service without our express written consent.
• Use the Service to transport or facilitate the transportation of illegal goods or substances.
• Transmit unsolicited bulk communications to recipients who have not opted in.

5. Data Ownership

You retain full ownership of all data you upload to or generate in Fareboos (“Customer Data”). You grant Fareboos a limited licence to process Customer Data solely to provide the Service to you. We will not access your Customer Data except to provide the Service or as required by law. Upon account termination you may export your data; we will retain it for 90 days before deletion.

6. Service Availability and SLA

Fareboos targets 99.9% monthly uptime. Planned maintenance will be communicated at least 24 hours in advance. Unplanned outages will be communicated via our status page. Enterprise plan customers receive a formal SLA with service credits; contact enterprise@fareboos.com for details.

7. Intellectual Property

The Fareboos platform, including all software, designs, trademarks, and content, is owned by Fareboos Technology Ltd and protected by Nigerian and international intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes only.

8. Limitation of Liability

To the maximum extent permitted by law, Fareboos shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business interruption, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Termination

Either party may terminate the agreement at any time. You may cancel your subscription through account settings. We reserve the right to terminate accounts that violate these Terms, with or without notice. Upon termination, your access to the Service will cease and your Customer Data will be deleted after the 90-day retention window.

10. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to the Lagos Court of Arbitration under its Arbitration Rules.

11. Contact

For questions about these Terms: legal@fareboos.com — Fareboos Technology Ltd, 14 Broad Street, Lagos Island, Lagos, Nigeria.